{"id":15,"date":"2023-12-12T17:11:39","date_gmt":"2023-12-12T17:11:39","guid":{"rendered":"http:\/\/thestudentdomain.co.uk\/?page_id=15"},"modified":"2024-04-14T14:30:24","modified_gmt":"2024-04-14T13:30:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/thestudentdomain.co.uk\/?page_id=15","title":{"rendered":"Cancellations and Refunds"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-text-align-center\">Cancellations and Refunds<\/h1>\n\n\n\n<div class=\"wp-block-group has-ast-global-color-4-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"has-medium-font-size wp-block-list\">\n<li style=\"line-height:1.8\">Any alterations or cancellations can be made from the &#8220;My Bookings&#8221; page in my account. Changes to bookings must be made a minimum of 24 hours before the lesson slot time. Time slots booked within 24 hours of slot time cannot be rescheduled nor cancelled. <\/li>\n\n\n\n<li style=\"line-height:1.8\">If you choose to reschedule, go to &#8220;My Bookings&#8221; page, find the booking you want to reschedule. Under actions, choose reschedule, which will bring up the calendar. From there, simply select the new slot you require and reschedule.<\/li>\n\n\n\n<li style=\"line-height:1.8\">If you want to switch subjects, simply cancel your booked subject and rebook the required one.<\/li>\n\n\n\n<li style=\"line-height:1.8\">If you choose to refund, please select the &#8220;auto refund&#8221; option.<\/li>\n\n\n\n<li style=\"line-height:1.8\">An example:<\/li>\n\n\n\n<li style=\"line-height:1.8\">You want to book a lesson for slot time 5-6pm on Thursday.<\/li>\n\n\n\n<li style=\"line-height:1.8\">You can reschedule or cancel this all the way up to 4:59pm on Wednesday the previous day.<\/li>\n\n\n\n<li style=\"line-height:1.8\">If you booked the lesson after 5pm on Wednesday, you cannot reschedule or cancel this as it is within a 24 period.<\/li>\n\n\n\n<li style=\"line-height:1.8\">If you make multiple bookings, the same applies, you can reschedule or cancel each booking up to 24hours before your allotted time.<\/li>\n\n\n\n<li style=\"line-height:1.8\">You will not be offered a refund if you do not turn up.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Need Help?<\/h2>\n\n\n\n<p class=\"has-medium-font-size\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60);padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">Contact us at info@thestudentdomain.co.uk<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cancellations and Refunds Need Help? Contact us at info@thestudentdomain.co.uk<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/thestudentdomain.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thestudentdomain.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thestudentdomain.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thestudentdomain.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thestudentdomain.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15"}],"version-history":[{"count":15,"href":"https:\/\/thestudentdomain.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":1268,"href":"https:\/\/thestudentdomain.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15\/revisions\/1268"}],"wp:attachment":[{"href":"https:\/\/thestudentdomain.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}